Kavo Platform Terms of Use

These Terms are entered into between KAVO CAR LTDA, CNPJ 68.967.106/0001-00, headquartered at Avenida Brigadeiro Faria Lima, 2369, conj. 1102, Jardim Paulistano, CEP 01452-922, São Paulo/SP, Brazil ("Kavo") and the person or organization using the platform. Electronic acceptance is recorded with the version, date and time. Whoever accepts on behalf of a company declares they are authorized to represent it.

• Platform: Kavo websites, apps and APIs, including kavocar.com, raioxkavo.com and syokavo.com.
• Organization: the registered store or company, with its data, team and plan.
• Owner: whoever created the organization or received its ownership; manages plans, team and permissions.
• Member: a person invited by the owner to access the organization with the granted permissions.
• User content: listings, photos, text, messages and files sent to the platform.

To have an account you must be 18 or older, provide accurate data and keep it up to date. The account is personal and non-transferable: do not share your password or access codes. Tell Kavo immediately if you suspect misuse.

The owner decides who joins the organization and what each member can see and do, and is responsible for the access they grant, including to customer data. When someone leaves the team, the owner must remove their access. Each member uses their own account and must follow these Terms and the organization’s instructions. Accepting an invitation does not make the member the owner of the organization data.

• The store is the controller of the personal data of its customers, suppliers and leads processed in the panel. It must have a legal basis, inform data subjects, answer their requests and use the data only for legitimate purposes.
• Kavo acts as processor of that data: it processes it to provide the service, following the store’s instructions, with security measures, and supports the store with data subject requests and incidents.
• Kavo is the controller of account, access, security, billing of its own plans and Marketplace data, as described in the Privacy Policy.

The store must not include customer personal data in public listings. [PREENCHER: separate data processing agreement (DPA), if Kavo decides to publish one].

Advertisers are responsible for the accuracy, lawful origin, price, photos and conditions of the vehicle, and declare they have the right to use the images. Listings may be moderated and are ranked according to the criteria explained on the "How we rank listings" page. Kavo may remove content that breaks the law, these Terms or third-party rights. You keep ownership of your content and grant Kavo a free, non-exclusive license to host it, adapt it technically and display it in the channels you choose while it is published.

Kavo makes contact easier but is not a buyer, seller, lender or guarantor of deals between users, unless a specific contract says otherwise. Before paying for or handing over a vehicle, confirm identity, documents, vehicle condition and terms with the other party.

Reports and lookups gather information from public and third-party databases available at the time of the query. They help you decide, but may be incomplete or outdated and do not replace an inspection or official certificates. Use lookups only for legitimate purposes related to the vehicle.

SYO, transcriptions and automatic appraisals produce suggestions that may be wrong. The store must review replies and values before using them with customers and remains responsible for its customer service. AI only talks to customers when the store turns the feature on, and customers must be clearly informed.

Prices, trial period, renewal, payment methods and taxes are shown before you subscribe and confirmed at checkout, in the proposal or on the invoice. No charge arises from silence or a pre-ticked option. Payments are processed by Asaas or another provider shown at checkout. If a payment is late, paid features may be limited after notice, without immediate data loss. Cancelling stops future renewals; amounts already paid follow the plan rules and applicable consumer law. [PREENCHER: refund and early termination policy, if any].

You may not use Kavo for fraud, scams, misleading listings, vehicles of unlawful origin, spam, unauthorized scraping, accessing other organizations’ data, reverse engineering, unauthorized penetration testing, bypassing limits or access controls, or violating third-party rights and data protection law.

The Kavo brand, software, interfaces and platform materials belong to Kavo or its licensors. These Terms only grant the right to use the platform while the account is active, with no transfer of ownership.

We work to keep the platform available and secure, but maintenance and failures may happen, including at providers. We will announce relevant scheduled maintenance when possible. Support is provided at suporte@kavocar.com and the channels shown in the platform.

Kavo is liable for damage it causes in providing the service, as provided by law. It is not liable for user acts and content, deals between users, information from third-party databases, third-party service outages or misuse of credentials caused by user carelessness. In business-to-business relationships, Kavo’s total liability is limited to [PREENCHER: cap, e.g. amounts paid in the 12 months before the event], except for wilful misconduct or gross negligence. Nothing in these Terms limits non-waivable consumer rights.

You can close your account or cancel your plan at any time in My account. Kavo may limit or suspend accounts, listings or access in case of breach of these Terms, security risk, fraud, non-payment or legal order, and will explain the reason when allowed.

When an organization is closed, the owner can export the data before deletion. Afterwards, data is deleted or anonymized, except data the law requires us to keep (for example tax documents and access logs), which stays blocked until the legal period ends. [PREENCHER: export window after closure].

Each version is dated. Relevant changes will be announced reasonably in advance in the platform or by e-mail and, when needed, will require a new acceptance to keep using the service. If you disagree, you can close your account before they take effect.

Brazilian law applies. The courts of [PREENCHER: jurisdiction] are chosen, without prejudice to the consumer’s home jurisdiction. For users in other countries, mandatory local consumer and data protection rules prevail.

Kavo offers separate connection options. The Meta option uses the official WhatsApp Business platform and depends on authorization, number eligibility and Meta availability; coexistence with the mobile app depends on eligibility confirmed in that flow. The WAHA option connects a WhatsApp Web session, is not Meta’s official API and requires reviewing its specific notice. In the WAHA pilot, customer service is shared by the dealership. Available modes and features appear in the dashboard, where the administrator controls team access. Connecting does not enable AI: SYO automation requires separate configuration. The organization must respect applicable WhatsApp policies, recipients’ permissions and the purpose of contact; spam is prohibited. Neither option guarantees every app feature, complete history import or continuous availability. WAHA carries a risk of number blocking, disconnection and pairing again. Disconnecting does not delete processed data; see the deletion instructions. Specific commercial terms require a separate agreement, with no automatic charge for accepting a connection.